Cake Order Terms & Contract

Your deposit secures the date of your event and represents acceptance of your quote. To secure your event date, a deposit of 50% must be paid within 48 hours of receiving your quote. A copy of the full terms and conditions will be supplied with this quote. 

Please keep in mind that allergens such as wheat, dairy, eggs, soy, nuts and pollen's are also processed in this kitchen, and cross-contamination may occur. You agree to notify your guests of this risk and hold us harmless for any allergic reactions. 

The final balance of your order, made by bank transfer, is due within 7 days of the event date. 

One reminder will be emailed if the balance is unpaid by this date. 

Collection or delivery of your baked goods is available on date provided in the quote. 

Please prepare for collecting your order by having sufficient space in your vehicle for your order, making sure there is a flat surface for the box to rest on, having the air conditioning running on warm days, going directly to the venue and placing in a fridge after collection; please do not make any unnecessary stops to maintain the integrity of your order during transport.  

A Care Card and Serving Guide will be provided upon collection for safe handling and storage of your order after collection. 

We are not responsible for any damage made to your order after delivery or collection is complete. 

You are responsible for providing an appropriate and secure table and environment for your order. Cakes are heavy and require a sturdy table and an optimal room temperature of 23 degrees Celsius or below. 

Please let us know as soon as possible if you are running late. A late fee may apply. 

We understand that sometimes cancellations are necessary, all cancellations must be made in writing via email to hello@karenstastybakes.com.au

Cancellations made within 21 days of your order date will result in the forfeit of the deposit paid. 

Cancellations made within 7 days and once production of your order has commenced will require full payment of the invoice as agreed.  

We love to hear from you! We would love to receive feedback from you about your order via email. 

Should you ever be unhappy with your order or notice an error, please contact us immediately. 

We require the return of the uneaten portion (or a sample if the majority has been consumed) to consider a refund or credit request. 

Refunds and credit requests will be made at our discretion.  

All communication surrounding a refund or credit request will be made in writing via email 

As your order is created, we may take photographs to use on our Social Media accounts for advertising and promotional purposes. We do our best not to share distinguishable features of your event until the delivery or collection of your order has taken place. Please feel free to email us images of your order being enjoyed, we love that! 

All communication in the lead-up to your event must be made by email to ... 

You can expect to hear from me within 72 hours. 

A contact phone number may be provided closer to your order date where I can be contacted in case of emergency.